Kohler K-23765-BL Semi Professional Pre-Rinse Kitchen Faucet - Matte Black

At Faucetiy.com, we are committed to your satisfaction. If you need to return or exchange a product, or if you have questions about shipping, please review our policies below.

Returns and Exchanges

Eligibility for Returns

• Items must be unused, in the same condition as received, with original packaging, tags, and labels.
• Non-Returnable Items: Customized or personalized items are not eligible for return or exchange.

Return Process

1. Initiating a Return: Contact our customer service at Info@faucetiy.com with your order number and reason for return. Alternatively, you can request a return from your Faucetiy account.
2. Return Authorization: Once approved, you’ll receive a Return Authorization (RA) number. Include this number with your returned items.
3. Shipping the Return: Send the items to the address provided with the RA number.

Refunds and Exchanges

• Refund: Upon receipt and inspection of the returned items, a refund will be processed to the original payment method within 3-5 business days. A 3% restocking fee applies if the item is returned due to a "No Longer Needed".
• Exchange: Specify the replacement item when initiating the return. Exchanges are subject to availability.

Damaged or Defective Items

• If you receive a damaged or defective item, contact us immediately. We will arrange a replacement or issue a refund.

Return Fraud

• False information or returning different items than what was purchased is not permitted and may lead to legal action.

Return Shipping Costs

• We will provide a prepaid shipping label for returns.

Shipping Information

Processing Time

• Orders are typically processed within [insert number] business days, though times may vary based on order volume and product availability.

Shipping Methods and Delivery Time

• Standard Shipping: 3-5 business days.
• Express Shipping: 1-3 business days.

Shipping Costs

• Calculated at checkout based on shipping method, order weight, and destination. Customs duties and taxes are the customer’s responsibility.

Order Tracking

• You’ll receive a confirmation email with tracking information once your order has shipped. Track your order on our [Order Tracking Page].

International Shipping

• We ship internationally to select countries. Customs duties and taxes are the customer’s responsibility.

Delivery Issues

• Incorrect Address: Ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses.
• Lost or Stolen Packages: Contact us if you believe your package is lost or stolen. We’ll work with the carrier to resolve the issue.

Delivery Delays

• We are not liable for delays caused by factors beyond our control, including weather, natural disasters, customs, or carrier delays.

Shipping Restrictions

• Some products may have shipping restrictions. We reserve the right to refuse shipping to certain locations.

Returns Due to Non-Delivery

• If an order is returned due to non-delivery (e.g., incorrect address), the customer is responsible for additional shipping costs to reship the order.

Changes to Policies

• We may update these policies at any time. Changes will be posted on our website. Please check periodically for updates.

Contact Information

• For questions about returns, exchanges, or shipping, contact us at Support@faucetiy.com.