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Description
Introducing the Kohler Edalyn kitchen faucet designed by Studio McGee. Made of vibrant stainless steel, this faucet adds a touch of elegance to your kitchen while providing exceptional performance. Upgrade your cooking experience with smooth operation and effortless style.
Additional Information
Shipping & Return
At Faucetiy.com, we are committed to your satisfaction. If you need to return or exchange a product, or if you have questions about shipping, please review our policies below.
Returns and Exchanges
Eligibility for Returns
- Items must be unused, in the same condition as received, with original packaging, tags, and labels.
- Non-Returnable Items: Customized or personalized items are not eligible for return or exchange.
Return Process
- Initiating a Return: Contact our customer service at Info@faucetiy.com with your order number and reason for return. Alternatively, you can request a return from your Faucetiy account.
- Return Authorization: Once approved, you’ll receive a Return Authorization (RA) number. Include this number with your returned items.
- Shipping the Return: Send the items to the address provided with the RA number.
Refunds and Exchanges
- Refund: Upon receipt and inspection of the returned items, a refund will be processed to the original payment method within 3-5 business days. A 3% restocking fee applies if the item is returned due to a "No Longer Needed".
- Exchange: Specify the replacement item when initiating the return. Exchanges are subject to availability.
Damaged or Defective Items
- If you receive a damaged or defective item, contact us immediately. We will arrange a replacement or issue a refund.
Return Fraud
- False information or returning different items than what was purchased is not permitted and may lead to legal action.
Return Shipping Costs
- We will provide a prepaid shipping label for returns.
Shipping Information
Processing Time
- Orders are typically processed within [insert number] business days, though times may vary based on order volume and product availability.
Shipping Methods and Delivery Time
- Standard Shipping: 3-5 business days.
- Express Shipping: 1-3 business days.
Shipping Costs
- Calculated at checkout based on shipping method, order weight, and destination. Customs duties and taxes are the customer’s responsibility.
Order Tracking
- You’ll receive a confirmation email with tracking information once your order has shipped. Track your order on our [Order Tracking Page].
International Shipping
- We ship internationally to select countries. Customs duties and taxes are the customer’s responsibility.
Delivery Issues
- Incorrect Address: Ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses.
- Lost or Stolen Packages: Contact us if you believe your package is lost or stolen. We’ll work with the carrier to resolve the issue.
Delivery Delays
- We are not liable for delays caused by factors beyond our control, including weather, natural disasters, customs, or carrier delays.
Shipping Restrictions
- Some products may have shipping restrictions. We reserve the right to refuse shipping to certain locations.
Returns Due to Non-Delivery
- If an order is returned due to non-delivery (e.g., incorrect address), the customer is responsible for additional shipping costs to reship the order.
Changes to Policies
- We may update these policies at any time. Changes will be posted on our website. Please check periodically for updates.
Contact Information
- For questions about returns, exchanges, or shipping, contact us at Support@faucetiy.com.
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